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962 Results for
  • How do I log in CAC-free via Okta FastPass? Term
    Description: On iPhone: On a device you have enrolled in Okta FastPass, navigate to the supported MyNavy HR system and select Log In. Enter your MyNavy HR Account username. Select Log In with Okta FastPass. Select Open Okta Verify. Follow the on-screen prompts in the Okta Verify app to complete login. Return to your browser. On Android: On a device you have enrolled in Okta FastPass, navigate to the supported MyNavy HR system and select Log In. Enter your MyNavy HR Account username. Select Log In with Okta FastPass. If prompted, select Open Okta Verify Follow the on-screen prompts to complete login.
  • I am attempting to log in CAC-free via Okta FastPass. After I enter my username, I am prompted to select a certificate, or I get an error message. What should I do? Term
    Description: This can occur for several reasons: Okta FastPass login is only supported on mobile devices. If you attempt to log in on a desktop or laptop computer, you will be prompted to use your CAC. If you are on a mobile device, the issue may be that your device does not have an Okta FastPass enrollment or the existing enrollment is invalid. If you are logging in on a mobile device with a valid enrollment but still don't see the option, your browser may be caching a previous CAC login selection. Clear your browser's cache and try logging in again. If this issue persists, contact nesd@nesd-mail.onbmc.mil or 1-833-NESDNOW (1-833-637-3669).
  • After I enter my username when attempting to log in, I receive an error message stating "Unable to sign in." What should I do? Term
    Description: This can occur for several reasons: You do not have an account. See Who has a MyNavy HR Account? for information on creating an account. Your account is associated with a different email address. Follow the steps to check your username. If you are attempting to log in with Okta FastPass on a mobile device, you may not have an Okta FastPass enrollment on the device or the enrollment may be invalid. If you do not have an enrollment, follow the instructions for enrolling Okta FastPass. If this issue persists, contact nesd@nesd-mail.onbmc.mil or 1-833-NESDNOW (1-833-637-3669).
  • I am attempting to log in via Okta FastPass on my mobile device. After I select Login with Okta FastPass, I receive a blank page. What should I do? Term
    Description: This can occur for several reasons: Okta FastPass login is not supported in private or incognito browsing sessions. Make sure you are logging in on a standard browser tab. If you select Cancel when prompted to open the Okta Verify app, login will not complete successfully. Clear your browser’s cache and try logging in again. The Okta Verify app is not installed on the mobile device. Follow the steps to enroll Okta FastPass. If this issue persists, contact nesd@nesd-mail.onbmc.mil or 1-833-NESDNOW (1-833-637-3669).
  • I am attempting to log in via Okta FastPass on my mobile device. After accepting the Okta FastPass prompt, I am redirected back to the login selection page. What should I do? Term
    Description: This can occur for several reasons: Your mobile device is not configured to require biometric authentication on device unlock. Some browsers (ex. Chrome, Edge, Samsung) on an Android device require permission to access the Okta Verify application. If this issue persists, contact nesd@nesd-mail.onbmc.mil or 1-833-NESDNOW (1-833-637-3669).
  • Why is my browser asking for permission to look for and connect to devices on my local network when I log in via Okta FastPass? Term
    Description: The MyNavy HR login portal requires permission to communicate with the Okta Verify application on your mobile device to complete CAC-free login via Okta FastPass. When prompted, you must select Allow to enable this connection. If you have selected Block, you must update your browser permissions before you can log in.
  • How do I update my browser permissions to allow local network access on my mobile device? Term
    Description: To log in via Okta FastPass on some browsers (ex. Chrome, Edge, Samsung) on Android devices, the browser must permit local network access. The specific steps to check or update the permission varies by browser and mobile device: Locate the Local network access setting in your browser Ensure it is set to Allow Note: If this permission is set to Block, your browser cannot connect to the Okta Verify app, and you will not be able to log in via Okta FastPass on your mobile device.
  • Can I access MyNavy HR Systems using a MyNavy HR Account username and password? Term
    Description: No. Navy security standards and policies prohibit password-based authentication methods. You can log in using one of the approved methods: CAC on any device CAC-free on mobile devices via Okta FastPass.